IDPH has cited and fined Bella Terra Schaumburg nursing home after a resident there suffered a hip fracture in a fall in the dining room.
Falls are a major concern in the long-term care industry because of the serious negative effects they have on mortality and the long-term quality of life for nursing home residents. Because of this, they are a regular focus in the care planning process.
Nursing homes use a variety of tools to assess a resident’s fall risk. Some of the major factors are a recent history of falls, as it is well-recognized in the long-term care industry that falls tend to beget additional falls; balance, gait, or musculoskeletal dysfunction; and some form of cognitive impairment, dementia, constant or intermittent confusion, or general poor judgment or awareness for one’s own safety or limitations. The cognitive impairment factor is crucial because this means that a resident cannot be counted on to follow instructions or to make good judgments or decisions for his or her own safety.
Federal regulations pertaining to falls in nursing homes provide that residents must receive supervision and assistance necessary to prevent accidents. Falls are considered accidents under the regulations.
Close supervision of the resident is a mainstay of any fall prevention strategy in a nursing home. One of the common ways of providing supervision to residents is to gather them in areas where several residents who require supervision can all be watched at the same time by a limited number of staff people. Common examples of this would be to gather residents in an activity room, near the nurse’s station, or in the dining room.
The resident at issue had a MDS (minimum Data Set) assessment that showed he had impaired cognition and required extensive staff assistance for all activities like bed mobility, transfers, and using the toilet. The MDS indicated he was extremely unsteady on his feet and only able to stabilize himself with full staff assistance when moving from seated to standing, walking, getting on and off the toilet, and during transfers. The assessment also documented right-sided paralysis as a result of a previous stroke. Additionally, it showed the resident had impaired decision-making capacity and required complete staff support for daily choices due to his cognitive issues.
He was categorized as having high risk for falls due to these multiple physical and functional limitations and dependencies requiring assistance.
About a week before the fall that resulted in the injury, the resident had a fall in his room while attempting to get out of his wheelchair without the assistance of staff. After this fall, the resident’s fall prevention care plan was updated to “offer toileting to the resident upon rising in the morning, before and after each meal and at bedtime.”
On the day of this nursing home fall, the resident was last seen unattended, self-propelling his wheelchair in the dining room of the nursing facility. His assigned nursing assistant was busy caring for another resident at the time and was not present to supervise him. At some point, the resident stood up from his chair in the dining room and subsequently lost his balance. A staff member witnessing from across the room saw him fall to the floor, landing on his right side. However, the staff member was too far away to reach him in time to assist or prevent the fall.
Immediately after the fall, the resident complained of significant pain in his right hip area. He was kept immobilized by staff and emergency medical services were called. He was transported to the hospital where he was admitted and diagnosed with a right acute femoral neck fracture requiring urgent surgical intervention.
Critically, Interviews with nursing staff later revealed that the resident had not been assisted to the bathroom following his dinner meal, which was supposed to be an implemented intervention for his toileting needs after the fall less than a week earlier.
Also, the dining room was understaffed. The lone CNA staff member in the dining room at the time of the fall told the investigator that “there were so many residents in the dining room at that time who were at high risk for falls and could not watch them all.”
Other staff members concurred that there should have been two staff members present for supervision and assistance in the dining hall instead of just one.
This is a case where the extent to which dementia/confusion plays into fall risk is clearly demonstrated. The resident was not able to walk independently – he used a wheelchair as a matter of routine – but because of his cognitive impairment, he thought that it was appropriate for him to try to get up on his own when he was clearly not able to do so safely. This is why close supervision of residents who have cognitive impairments is so crucial – because they cannot be relied upon to follow instructions or make good decisions for their own safety.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Pain Drives Resident To Tears, Suffers For A Month As Staff Neglect To Schedule Testicular Sonogram At Havana Health Care Center
IDPH has cited and fined Havana Health Care Center after a resident there suffered a painful infection of both testicles.
The resident at issue was experiencing ongoing scrotal pain, so he was seen by his primary care physician at the nursing home. After assessing the scrotal pain, the primary care physician ordered an ultrasound of the resident’s testicles and scrotum area to try to determine the underlying cause.
Unfortunately, the facility staff failed to properly schedule and complete the ultrasound as ordered by the physician.
Over a month went by without the diagnostic ultrasound being performed.
The resident’s scrotal pain then significantly worsened to the point that he was crying in pain and had to be sent to the emergency room for evaluation.
The ER doctor found that the ultrasound ordered nearly a month before had never been completed by the nursing facility staff. The ER doctor knew the resident well as a patient and noted this was abnormal behavior for him.
A bedside ultrasound was then urgently completed in the ER, which showed the resident had epididymitis, or inflammation of the testicles.
This would have been detected sooner if the ultrasound had been done when originally ordered by the primary care physician. The ER doctor confirmed that having the earlier ultrasound would likely have allowed them to diagnose and start treating the infection sooner with antibiotics, which could have prevented the resident’s pain from escalating to the point that he was in tears.
Assuring continuity of care is a critical part of helping nursing home residents maintain their health and well-being. Nursing home residents are almost always suffering from some condition of ill-being whether it is acute, as may the case with patients admitted for short-term rehabilitation, or may suffer from long-term chronic medical conditions. The common thread between them is that these conditions are being managed by a physician who is relying upon the nursing home staff to implement the care that they have ordered. When they do not, significant suffering, or worse, can result.
Nursing homes are businesses, and well-run businesses have systems in place to carry out their basic functions. Assuring continuity of care is one of those basic functions. Here there was clearly a problem with the system that the nursing home was operating under, as the sonogram ordered for this resident was not administered when the primary care physician ordered it.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Administered Both Morphine and Fentanyl Concurrently, Sent To ER With Suspected Opiate Overdose At Allure Of Zion
IDPH has cited and fined Allure of Zion after the staff mistakenly administered both a Fentanyl patch and Morphine, sending a resident to the ER due to an opiate overdose from the multiple narcotics.
Nursing home residents are in nursing homes for a reason – either they are unable to care for themselves, or they have chronic diseases or conditions which require ongoing care. Regardless of the reason, it is the job of the nursing staff to provide the care, treatment, and services necessary to keep them as healthy and comfortable as possible and to live out their lives with dignity.
The resident at issue was an 88-year-old female admitted to the nursing facility with diagnoses including chronic back pain related to a spinal fracture.
She had been receiving scheduled pain medications including Fentanyl transdermal patches to help manage her pain.
The resident was seen by an outside pain management consulting physician who prescribed her high doses of Morphine sulfate for additional pain control. However, this consulting physician was unaware that his patient was already receiving scheduled Fentanyl patches for pain management from her primary care physician at the nursing facility.
When the resident returned to the facility after her appointment, a nurse entered the Morphine order into the system using the name of the resident’s primary care physician, rather than the actual prescribing consulting physician. The nurse claimed that she did this because the prescribing physician was an outside doctor and she could not select him on the computer.
Critically in this case, the nurse entering the order for Morphine failed to contact and consult with the resident’s primary care physician, whose name she was using for the prescription. The resident subsequently received 11 doses of Morphine sulfate over a four day period in addition to her regularly scheduled Fentanyl patch changes.
To make matters even worse, once the facility became aware of the error, a nurse practitioner was ordered to immediately remove the resident’s Fentanyl patch but was delayed by 24 hours because she was unable to find it on the resident’s body.
Ultimately, the resident was found to be severely lethargic and confused and was sent emergently to the hospital where she was diagnosed with acute encephalopathy and suspected opiate overdose from the multiple narcotics.
Even though this resident had chronic back pain that was difficult to control, she was still entitled to get good care at this nursing home – the same as every other resident. This is a woman who was in great pain, and her life was put in danger due to the failures in care at this nursing home.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Breaks Ankle When Aide Defies Care Plan And Attempts Transfer By Himself At Elevate Care Abington
IDPH has cited and fined Elevate Care Abington after a resident there suffered a right ankle fracture in an incident which occurred due to staff attempting to manually transfer her from wheelchair to bed without using a lift, in violation of the resident’s care plan.
Much of the routine care that residents receive in a nursing home setting is shaped by the resident care plan. In the care planning process, an assessment is done to identify the resident’s care needs and risks to the health and well-being of the resident. A series of steps, or interventions, are then put into place which are intended to meet the resident’s needs. The staff members assigned to carry out those interventions then must do so on a day-to-day, shift-to-shift basis.
The resident at issue was morbidly obese. She was unable to bear weight, so her care plan called for transfers with a mechanical lift with the assistance of two staff members.
On the day of this nursing home injury, the lift that normally would have been used to transfer the resident into her bed was not used. In this case the aide believed that he could transfer the resident himself. He was quoted in the investigation saying “I can do it. I thought I can, just do it faster.”
Before being moved the resident even mentioned to the CNA that she needed two people and a hoyer lift to be transferred to the bed.
Despite the request of the resident to use a lift, the CNA went ahead and initiated a stand pivot transfer without any assistance.
After the pivot transfer, the resident had complaints of pain in the right ankle and knees. X-rays at the hospital showed that the resident had suffered a distal tibia periprosthetic fracture and distal fibula fracture as a result of the manual transfer.
The nursing home had a reasonable care plan in place for this resident – the problem was that the staff did not implement it. The care plan called for transfer with a lift, which was appropriate given her inability to bear weight. Rather than follow this care plan, the staff member attempted to transfer the resident manually. This was never likely to succeed given her inability to bear weight.
The fact that the staff member plowed ahead with trying to transfer the resident manually raises a question of whether this is an understaffed nursing home. This is true anytime you see the staff taking shortcuts which sacrifice resident safety. Sadly, understaffing a nursing home is a core feature of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Jumps From Window, Falling Nearly 20 Feet, The Drowns In A Nearby Lake At Aperion Care West Ridge
IDPH has cited and fined Aperion Care West Ridge in Chicago after a resident jumped from a second story window, landing 20 feet below, then walked to a nearby lake and subsequently drowned to death.
Elopement is the technical term for wandering from the nursing home and is something that poses a serious risk to residents who do so. One of the basic factors driving a family’s decision to admit a family member to a nursing home is the fact that they are unable to keep a loved one safe at home. Sometimes that is due to the fact that they wander from home due to advancing dementia and confusion and are unable to make good decisions about how to keep themselves safe.
When a nursing home accepts a resident into their facility, there are a number of standard assessments which are done as part of the care planning process. One of these is assessment of elopement risk. Every facility has a slightly different tool for assessing risk of elopement, but there are three main risk factors that show that a resident is at risk for elopement: (1) confusion, a mental health disorder or dementia, (2) the ability to ambulate (someone is not a high risk for leaving the facility if they cannot get around reasonably well), and (3) either an expressed desire to leave (“I want to go home”) or a history of having left the facility or attempted to do so.
If a resident is at risk for elopement, then a care plan must be put into place which is tailored to the needs and behaviors of the particular resident. Frequently, this involves placing them on a locked unit so that they cannot easily leave the facility. Past that, it also usually includes regular, close supervision of the resident and either monitoring and/or alarming of exit doors and windows.
The resident at issue here was at risk for elopement. He suffered from schizophrenia, bipolar disorder, suicidal ideation, homelessness, and diabetes. He was also able to move quite well and often liked to get up and smoke.
While he was clearly at risk for elopement, the Elopement / Community Survival Assessment that was completed upon admission stated otherwise. The nurse that completed the form marked that the resident was not at risk for elopement and that he was not suffering from any severe mental illness. When confronted by the state examiner with this information, the nurse declared that she did not know why she did not mark the resident at risk for elopement. She admitted to making a mistake.
On the morning of the elopement, the facility staff discovered the resident was missing from his second floor room and a code pink elopement alert was initiated. The resident’s roommate reported to staff that he had witnessed the resident jump out of their shared window. The window the resident exited from had a broken mechanism that allowed it to fully open. This dangerously unsecured window was approximately 16-20 feet from the ground.
Sometime after the resident managed to elope out of this open window, he ended up in a nearby lake. Later in the evening around 7:00 PM, police arrived at the facility to inform the staff that the resident had been found and transported to the hospital. Records from the hospital show that the resident had sustained anoxic brain injury from drowning in the lake. Despite several days of medical interventions, the resident did not recover any brain function and was pronounced dead by neurological criteria by the intensive care unit physician and neurology doctor at the hospital.
The outcome in this case was dire. Residents who wander from nursing homes are at high risk for injuries from falls, from criminal assaults, and from exposure to the elements. If a resident is missing for an extended period of time, they will also not be receiving necessary medications and treatment. Nursing home residents need good care.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Falls From Bed, Suffers Spiral Upper Arm Fracture At The Waterford Care Center In Chicago
IDPH has cited and fined The Waterford Care Center in Chicago after a resident there suffered a spiral fracture of the right humerus bone requiring hospitalization for surgical repair due to rolling out of bed while receiving incontinence care from a single staff member rather than the two that were needed.
In the long term care industry, the term “bed mobility” refers to the ability of the resident to change and maintain position in bed. This is an important area for assessing a resident’s abilities because the resident’s ability to change positions in bed is crucial for things like incontinence care and turning and repositioning, all of which are important for the prevention of bed sores.
The resident’s abilities with regard to bed mobility are recorded on the Minimum Data Set (MDS) which is a document which is submitted under oath to the federal government and is part of the basis for calculating the payments to the nursing home for the care that the resident receives. When the MDS indicates that a resident requires extensive assist of two staff members for bed mobility, this indicates that the resident has little to no ability to change or maintain position in bed. When two staff are providing care in bed to the resident, one staff member should be on each side of the bed with the staff member on the side of the bed in which the resident is turning being charged with making sure that the resident does not fall from the bed. To assist the staff in knowing which residents require the assistance of two staff, the staff is provided with a care card which spells out the requirements for care of that resident.
On the day of this nursing home fall, a certified nursing assistant (CNA) entered the resident’s room alone to provide care. The CNA stated she was going to change the resident’s diaper and instructed the resident to turn onto her side. As the resident attempted to turn, she made an excessive twisting motion and half of her body slid off the bed with her waist down ending up on the floor. The resident was still holding onto the side bed rails with her hands to keep her upper body partially on the bed. According to interviews, The CNA reported she was unable to stop the fall due to the resident’s size. After the fall, the resident stated to the CNA that she had “overturned” herself and fell out of the bed. The CNA left the resident on the floor and went to get a nurse for assistance. The nurse and other CNAs arrived and used a sheet to pull the resident back into the bed, as the mechanical lift could not lower enough to reach the floor.
After being assessed, the resident was noted to have right arm swelling and bruising on her left hand. She complained of pain with any movement and was sent to the emergency room where she was diagnosed with a closed displaced spiral fracture of the right humerus requiring surgery.
The lack of proper two-person assistance during the bed mobility task directly contributed to the resident falling from the bed and suffering this serious injury requiring hospitalization. The nursing assistant’s failure to obtain a second staff member to assist with the turn, as clearly indicated in the care plan, resulted in the preventable fall and subsequent fracture.
The deeper question is of course why did this CNA attempt to do a two-person job by herself? The answer in this case most likely relates to understaffing of the nursing home.
Unfortunately, understaffing of the nursing home is a feature, and not a bug, in the nursing home business model. The net effect of understaffing is that it doesn’t give the staff the ability to provide proper care for the residents – and the net result of that is unnecessary injuries such as this one.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Falls Three Times, Fractures Hip At Willow Rose Rehab & Health
IDPH has cited and fined Willow Rose Rehab & Health after a resident experienced multiple falls, the last of which resulted in a right hip fracture.
Falls are a special area of focus in the care of nursing home residents, in part because the occurrence of a fall tends to beget more falls and because the injuries sustained in falls have such a negative impact on the health, well-being, and quality of life of nursing home residents. Nursing homes use a number of different tools to assess a resident’s fall risk, but three major factors in determining a resident’s fall risk are: (1) whether the resident has a history of falls, (2) any type of gait or musculoskeletal weakness of dysfunction, and (3) any type of cognitive impairment or lack of safety awareness which makes it less likely that a resident will understand or follow instructions for their own safety or make good decisions regarding their own safety.
When a resident is at risk for falls, a fall prevention care plan is required. A fall prevention care plan sets forth a series of steps that the staff will take on a day-to-day, shift-to-shift basis to prevent falls.
The resident in question experienced two back-to-back falls on consecutive days. The second of the nursing home falls was unwitnessed by any staff members. The resident was “observed on the floor sitting with her back against the bedside table. Incontinent of urine and shoes next to bed instead of on feet, lighting adequate, no apparent injuries noted at this time other than redness to left upper extremity (bicep) and to left side/back.”
The third fall, approximately a month later, was unwitnessed as well. According to an internal note, a nurse was called to assess the resident in her room. The resident was observed sitting on the floor, next to her bed. She was complaining of severe right hip pain, and her leg was noted to be “extremely rotated and shortened.” The nurse assisting the resident was unable to move the limb at all.
The resident was rushed to the emergency room via ambulance, where she was diagnosed with a right hip fracture.
There were a number of shortcomings in the care of this resident which contributed to the serious injury that she suffered in her third fall.
- The facility failed to properly investigate the root causes of these repeated falls per their own policy. After each fall, the facility conducted a “Quality Assurance Fall Analysis” that contained limited information and no detailed investigation of the root causes of each fall.
- The resident’s care plan was not updated with new interventions until almost a week after the third fall that resulted in the serious hip injury. There were no additional fall risk assessments done after the falls, only quarterly.
- After the third fall, some generalized fall interventions were added to the care plan like keeping the call light within reach, but did not include targeted interventions to address the specific circumstances around the resident’s falls.
- Staff interviews revealed a lack of understanding on when and how to update care plans and conduct fall investigations after incidents. When the investigator interviewed the DON (Director of Nursing), she noted that a relatively brief Quality Assurance Fall Analysis was conducted after each fall, and that “no other investigations occurred after falls.” The following day, the investigator conducted an additional interview with the DON, where she changed her message to more accurately reflect the facility’s Fall Prevention Policy. She claimed that she expected Fall Risk Assessments to be performed during admission, quarterly AND after a resident fall. She also mentioned that there should be fall interventions placed in the resident’s care plan after each fall, and that staff should be following the interventions.
One can only assume that the serious injury this resident suffered may have been prevented if those caring for the resident had properly investigated the root causes of the falls and updated the care plan in a timely manner with new interventions.
When a resident fails to get the care which is required, it raises a fair question as to whether this was an understaffed nursing home. Residents failing to get needed care is a hallmark of an understaffed and is also a hallmark of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Cognitively Impaired Female Resident Sexually Assaulted By Male Resident At The Terrace In Waukegan
IDPH has cited and fined The Terrace in Waukegan after a resident there was sexually assaulted by a fellow resident.
Nursing homes in Illinois serve residents with a variety of issues. Some are in for short term rehab after a surgery; some have chronic long term medical issues which leave them too frail to live at home safely.
Still others have few physical limitations but instead have mental/psychiatric conditions which require long-term care. Sometimes their issues manifest themselves in ways which are physically aggressive toward other residents. When that happens the nursing home has an obligation to keep all of its residents safe.
One of the residents that The Terrace admitted had a host of psychiatric diagnoses including a traumatic brain injury (TBI) and schizoaffective disorder. What he did not have was any significant physical/musculoskeletal disorder, which meant that he was physically capable of acting out on his impulses.
Further, upon admission to the facility, the resident’s admission records consisted only of his demographic sheet and background checks from the previous (sister) facility. No care plan, progress notes, resident assessments, or any documented information identifying the resident’s behavioral history was sent with him upon his admission to the facility.
About two weeks after the resident was admitted to The Terrace, his behavior began to decline rapidly and he became more sexually aggressive. The first behavior note in the resident’s records showed that a staff member had to “provide patient education on keeping hands to self and not trying to poke staff and make them uncomfortable . . . .”
A second note, dated the following day, showed “CNA (Certified Nursing Assistant) reported that the resident would tell her sexual stuff in Spanish that translates into “I want to get between your legs.” It was also reported that the resident had tried to touch the CNA in an inappropriate way. The staff continued to attempt to educate the resident to stop the aggressive behavior, but the “resident just laughs.”
Finally, six days later, a CNA reported the following:
“I saw the resident propelling himself down the hallway, towards the dining room, but he never made it to the dining room. I walked down the hall to look for him. I saw him in another resident’s room so I walked into her room. The resident was lying in bed. The male resident was in a wheelchair, next to the female resident’s bed. The male resident had one hand on the female resident’s breast and his other hand was going down between her legs. I immediately wheeled the male resident out of the room and told the nurse. The female resident can’t consent to anything. She just babbles.”
This is the kind of event that anyone who admits a parent to a nursing home fears most – that their parent will end up being victimized in some way. In this instance, the person who committed this horrific act of nursing home abuse was not a staff member, but a fellow resident. However, this does not relieve the nursing home of responsibility for what occurred because the nursing home failed in at least three aspects: not sharing admissions info, not notifying the physician after the first two incidents, and not supervising the resident adequately.
- The absence of any documented information identifying the resident’s behavioral history upon admission is indicative of a significant breakdown in the facility’s admission procedures. A nurse later explained to the investigator that the resident was transferred out of the original (sister) facility due to the building no longer being habitable. The air conditioning had stopped working and all of the residents had to be transferred to other facilities. While emergency situations such as this do occur, it is no excuse for not transferring with the patient a history of their behavior and their illnesses. That was not a gamble that families of other residents signed up to take. They look to the staff to keep their parents safe.
- They failed to notify the physician of the resident’s sexual behaviors towards the facility staff. The escalating verbal expressions of sexual aggression were significant enough, but when the resident acted on those expressed desires, by trying to touch the CNA in an inappropriate way, this was something that required physician notification, similar to the occurrence of a nursing home fall or the development of a bed sore. The nurse for both residents stated that “had I been notified of his behaviors towards staff, I would have sent him out of the facility, for a psych evaluation, immediately. I would have been concerned about him being a threat to other residents …” If that had happened, the sexual assault likely would never have happened.
- They failed to supervise the resident while he was out of his room. Rather than put the resident on close monitoring or 1:1 supervision after the initial behavior issues with staff, the Director of Nursing instructed the staff members to “redirect the resident and set boundaries.” This proved to be woefully inadequate and ultimately lead to the sexual assault of another resident.
Besides this being an unspeakable violation of this female resident’s body and dignity, it is also important to keep in mind that this is something that took place in her room. Many residents in nursing homes feel like they are at the mercy of the staff and feel vulnerable to begin with. This kind of incident occurring in someone’s room – their home at the nursing home – only serves to exacerbate the underlying feelings of vulnerability that many nursing home residents feel to begin with.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Facility Fails To Update Care Plan After Resident Falls Twice, Suffering Distal Femur Fracture
IDPH has cited and fined Goldwater Care Bloomington after a resident experienced multiple falls, resulting in facial bruising and a distal femur fracture.
Falls are a special area of focus in the care of nursing home residents, in part because the occurrence of a fall tends to beget more falls and because the injuries sustained in falls have such a negative impact on the health, well-being, and quality of life of nursing home residents. Nursing homes use a number of different tools to assess a resident’s fall risk, but three major factors in determining a resident’s fall risk are: (1) whether the resident has a history of falls, (2) any type of gait or musculoskeletal weakness of dysfunction, and (3) any type of cognitive impairment or lack of safety awareness which makes it less likely that a resident will understand or follow instructions for their own safety or make good decisions regarding their own safety.
When a resident is at risk for falls, a fall prevention care plan is required. A fall prevention care plan sets forth a series of steps that the staff will take on a day-to-day, shift-to-shift basis to prevent falls.
The first nursing home fall occurred when the resident in question was in the restroom with a CNA. The resident was reaching for the sink when she slipped out of her wheelchair and hit her face on the sink, resulting in a bloody nose and bruising to the face. The second fall occurred nine days later, when the resident was found on the floor after reaching for her book, falling face forward from her wheelchair.
This second fall resulted in a distal femur fracture, a trip to the emergency room and an operative procedure to treat the injury.
There were a number of shortcomings in the care of this resident which contributed to the serious injury that she suffered. The first involved the fact that three days elapsed after the first fall before the IDT (Inter-Disciplinary Team) met to discuss the incident and begin to put in place improvements to the care plan in an effort to prevent future falls.
Once they did meet, a health status note mentions that the resident’s care plan had been updated and a seatbelt or chest harness had been ordered. This was to offer the resident additional support to help prevent the resident sliding out of the wheelchair. Unfortunately it did not arrive before the second, more serious fall occurred.
The second significant shortcoming in care was the fact that while the health status note mentions that there was an update to the care plan, the investigator was unable to find any update in the care plan nor any documentation or interventions addressing either of the falls in the plan. As far as the care plan was concerned it was as if the falls had never occurred.
This lack of documentation meant that no interventions were put in place after the first fall. One can only imagine that if fall interventions had been put in place, the second, and more serious fall, might have been prevented.
When a resident fails to get the care which is required, it raises a fair question as to whether this was an understaffed nursing home. Residents failing to get needed care is a hallmark of an understaffed and is also a hallmark of the nursing home business model.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Left Alone With Dining Services Staff, Falls and Fractures Hip At Addolorata Villa in Wheeling
IDPH has cited and fined Addolorata Villa in Wheeling after a resident there was left by the activity staff alone with two dining services staff members. The resident subsequently tried to rise up from her wheelchair, fell to the ground and suffered a left hip fracture.
Falls are a major issue in the long-term care industry because they have such significant implications for the well-being of residents. Fall risk is one of the areas which is specifically assessed during resident assessments during the care planning process. There are a number of tools that are used at different facilities, but the two common threads to assessing a resident’s fall risk are (1) some type of gait, neurologic, or musculoskeletal dysfunction which makes it difficult for a resident to walk, stand, or transfer safely, and (2) some type of cognitive deficit such as dementia, intermittent or constant confusion, or simple poor safety awareness or judgment.
The reason that cognitive deficits contribute to a resident’s fall risk is that the resident cannot be counted on to follow instructions or take basic precautions for their own safety. Because of this, keeping the resident under close observation is a mainstay of fall prevention. In fact, federal regulations pertaining to nursing home falls require nursing homes to provide supervision and assistance necessary to prevent accidents. Usually, this takes the form of keeping residents who are at risk for falls near the nurse’s station, the dining room, the activity area or some other common area where the staff can keep an eye on what the residents are doing.
The resident at issue here had a diagnosis of Dementia, Major Depressive Disorder, Alzheimer’s Disease, and Osteoarthritis. Importantly, a nurse remarked that if the resident attempted to get up from her wheelchair, she needed both physical cues and physical contact in order to sit back down. She would not just sit down on her own if asked by a staff member.
On the day of this nursing home fall, the resident was left by herself in the dining hall for approximately 20 minutes by the Life Enrichment Aid, who was busy bringing other residents back to their rooms. The only other staff in the dining hall were dining services members.
Dining services staff are asked by the facility to keep an eye on residents. If a resident attempts to get out of their wheelchairs they are instructed to ask the resident to sit down, but since they are not clinically trained, they are not permitted to physically contact the residents.
The dining staff members claim that they were keeping an eye on the resident in question, but that she “was trying to scoot herself up.” A dining staff member told her to sit down and that someone was coming for her. The resident was lifting her bottom by using the arm rest on the chair to lift herself. The dining staff member then said that she turned from the resident for a moment, and when she turned back the resident was on the floor.
The resident was rushed off to the hospital, where she was diagnosed with a fractured left hip.
Whenever there is a report that staff which were required were not present, this raises a question of whether the nursing home is understaffed. Sadly, understaffing of nursing homes is a feature, not a bug of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Nurse Fails To Complete Report, Notify Doctor & Family In Timely Manner After Resident Falls At Fairhaven Christian Retirement Center
IDPH has cited and fined Fairhaven Christian Retirement Center after staff members failed to assess and provide adequate pain medications in a timely manner to a resident after a fall that resulted in multiple pelvic fractures and that required hospitalization and surgery.
Maintaining continuity of care from the staff members of the night shift to the staff members of the day shift is critical for the safety and well-being of a resident. When a nurse or an aide fail to communicate the status of a resident, or fail to complete the work they are responsible for prior to leaving for the day, residents can suffer.
On the day of this nursing home fall, the resident was in the common area sitting in a recliner with her feet up from about 5:00 AM so staff members could keep a closer eye on her. A nurse reported to the investigator that around 6:15 AM or 6:30 AM she was at the other end of the hallway finishing her rounds when she saw the resident standing at the recliner holding the alarm box in her hands. The nurse said that the resident was taking stumbling steps forward and backward and was very unsteady. The nurse further said she yelled to the resident and ran toward her but could not get there in time. When she did get to the resident she was moaning and groaning in pain on the floor.
After assessing the resident, a night shift nurse made the decision that there were no major injuries and that the resident could be assisted from the floor back into the recliner.
This same nurse then proceeded to complete one half of an incident report, before handing off the report to a nurse that had arrived for the morning shift. Importantly, the night shift nurse did not complete the incident report, did not complete any charting, and did not notify the resident’s family or doctor of the fall.
Nearly three hours passed before a LPN (Licensed Practical Nurse) notified the DON (Director of Nursing) and the family of the fall. The DON instructed the nurse to order an x-ray, which subsequently showed multiple pelvic fractures. The resident was then sent to the ER with subsequent hospitalization and surgery.
The reason that this delay in treatment occurred was the failure to follow the system for completing incident reports that was in place. In this facility the nurse that begins an incident report is usually responsible for completing it in full and making the appropriate notifications to other doctors, family and staff members. The deeper question is why the system wasn’t followed. Investigation by IDPH revealed that the nurse who failed to complete the incident report and make the appropriate notifications was an agency nurse, or a temp. We tend to see a lot of agency nurses in facilities where they have hiring and retention problems, generally due to low pay and heavy work loads. Temporary staff can help address this, but there is little chance to ensure that they are trained in the systems and processes that must be followed for the consistent delivery of routine care.
In the end, this was an injury that was a product of the nursing home business model, where understaffing of the nursing home and lack of investment in the staff are cardinal features – and this is because those kinds of expenses cut into the bottom line.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Falls From Bed, Suffers Large Hematoma At Morgan Park Healthcare
IDPH has cited and fined Morgan Park Healthcare (formerly Symphony of Morgan Park) in Chicago after a resident there suffered a large hematoma to the left side of her forehead due to rolling out of bed while receiving incontinence care from a single staff member rather than the two that were needed.
In the long term care industry, the term “bed mobility” refers to the ability of the resident to change and maintain position in bed. This is an important area for assessing a resident’s abilities because the resident’s ability to change positions in bed is crucial for things like incontinence care and turning and repositioning, all of which are important for the prevention of bed sores.
The resident’s abilities with regard to bed mobility are recorded on the Minimum Data Set (MDS) which is a document which is submitted under oath to the federal government and is part of the basis for calculating the payments to the nursing home for the care that the resident receives. When the MDS indicates that a resident requires extensive assist of two staff members for bed mobility, this indicates that the resident has little to no ability to change or maintain position in bed. When two staff are providing care in bed to the resident, one staff member should be on each side of the bed with the staff member on the side of the bed in which the resident is turning being charged with making sure that the resident does not fall from the bed. To assist the staff in knowing which residents require the assistance of two staff, the staff is provided with a care card which spells out the requirements for care of that resident.
On the day of this nursing home fall, the resident was receiving incontinence care from a single CNA (Certified Nursing Assistant). As the CNA turned away from the resident to gather her care items, the resident slid off the edge of the bed, hitting her head on the floor. She suffered a large hematoma on the left side of her forehead and was sent to the hospital.
The deeper question is of course why did this CNA attempt to do a two-person job by herself? The answer in this case relates to understaffing of the nursing home. The CNA explained to the investigator that on the day of the incident there were five CNA’s scheduled to cover the floor, however four of them had called off. While the facility did assign one aide to assist the sole CNA that day, the floor was significantly understaffed. Even worse, the Director of Nursing explained that the facility had made a policy decision to not use a staffing agency when a floor is understaffed.
Unfortunately, understaffing of the nursing home is a feature, and not a bug, in the nursing home business model. The net effect of understaffing is that it doesn’t give the staff the ability to provide proper care for the residents – and the net result of that is unnecessary injuries such as this one.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Left Alone In Bathroom Slips From Toilet, Fractures Hip At Greek American Rehab & Care Center
IDPH has cited and fined Greek American Rehab & Care Center after a resident there was allowed to go to the bathroom without the required help and then fell from the toilet seat, resulting in a fracture to her right hip, which required surgery to fix.
Care planning is a process by which risks to the health and well-being are identified and measures are put into place and carried out on a day-to-day basis to prevent those risks from coming to fruition. One of the ways that proof of nursing home abuse and neglect is proven is by showing violations of the resident care plan. Delivery of the care called for in the care plan is fundamental to providing quality care to residents in a nursing home setting.
There are six steps to the care planning process: (1) an assessment of the risks to the health and well-being of the resident; (2) a written care plan is developed which identifies a series of steps or interventions intended to reduce the risks to the resident.; (3) communication of the care plan to the staff who are charged with carrying it out; (4) implementation of the care plan on a day-to-day, sift-to-shift basis; (5) ongoing evaluation of the effectiveness of the care plan; (6) revision of the care plan if it proves to be inadequate in practice or if the care needs of the resident change.
The resident at issue was identified as being a fall risk, and a fall prevention care plan was put into place. Among the important points in the care plan was the designation of the resident as a 1 person assist to the toilet. Generally speaking, that means a staff member either stays in the bathroom or just outside the door when a resident toilets.
On the day of this nursing home fall, the nurse placed the resident on the toilet chair in her bathroom and then left her there unattended to go assist another resident. The resident subsequently slid off from the toilet onto the floor and threw a bootie she was wearing on her feet out into the room to try to get staff attention.
The fall resulted in a fracture to her right hip. The resident was transferred to the hospital where she underwent surgery to fix the injury.
The basic issue with the care that was provided is that the resident’s care plan called for individual assistance on the toilet. Residents as fragile and unsteady as this resident cannot be left alone on the toilet. The decision of the nurse to leave the resident alone with a call button while she was attending to another resident in a different room was a mistake. Because the resident was left on the toilet unattended, the fall and injury resulted.
When you have staff that is stretched too thin to provide necessary supervision and help to residents to avoid accidents, this raises fair questions as to whether this was an understaffed nursing home. Unfortunately, understaffing a nursing home is a basic feature of the nursing home business model.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Falls, Dislocates Hip As Only One Aide, Instead Of Two, Assists Him Into Bed
IDPH has cited and fined The British Home in Brookfield, Illinois after a resident there suffered a right hip dislocation in a fall. Importantly, the resident’s Minimum Data Set clearly stated that the resident needed two, not one person to assist with movements in bed.
Much of the routine care that residents receive in a nursing home setting is shaped by the resident care plan. In the care planning process, an assessment is done to identify the resident’s care needs and risks to the health and well-being of the resident. A series of steps, or interventions, are then put into place which are intended to meet the resident’s needs. The staff members assigned to carry out those interventions then must do so on a day-to-day, shift-to-shift basis.
The resident at issue had a Minimum Data Set (MDS), a key part of the care planning process, that indicated the resident required two-person assist for bed mobility, which includes turning side to side and body positioning in bed.
On the day of this nursing home fall, the resident said a male CNA (Certified Nursing Assistant) was helping him get into bed, when he began slipping out of his arms, and almost fell to the floor. The resident added he “kept slipping and sliding out from the male aide’s hold” and was face down when his hands went down to the floor. The resident then said the male aide was trying to hold the rest of his body up, but eventually his whole body ended up on the floor.
After the fall, the resident was in between the bed and the radiator, almost in a fetal position, screaming “please help me.” Since the resident was asking to get off the floor, the CNA got the mechanical lift and assisted the resident up off the floor and back into bed.
The resident was emergently sent to a local hospital for further evaluation and treatment per physician’s orders. The resident was admitted to the hospital and diagnosed with “right hip dislocation with no acute fracture.”
The nursing home had a reasonable care plan in place for this resident – the problem was that the staff did not implement it. Rather than follow this care plan, the staff attempted to help the resident into bed with the assistance of only one CNA, not two as the MDS called for.
The fact that the staff plowed ahead with trying to assist the resident with only one staff member raises a question of whether this is an understaffed nursing home. This is true anytime you see the staff taking shortcuts which sacrifice resident safety. Sadly, understaffing a nursing home is a core feature of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Falls Three Times In One Week, Fractures Hip At Hillsboro Rehab & Health Care Center
IDPH has cited and fined Hillsboro Rehab & Health Care Center after a resident there fell three separate times during her first week at the facility, sustaining a non-operable re-fracture of her left hip.
Falls are a major source of mortality and loss of quality of life for the nursing home population. They are also addressed in federal regulations which require that nursing home residents receive supervision and assistance necessary to prevent accidents. A fall is a form of accident. Because of this, fall prevention is a serious area of focus in the long-term care industry.
There are two major factors that make residents at risk for falls. These include (1) some form of musculoskeletal, gait, or balance dysfunction which place a resident at risk for losing balance or falling and (2) some form of cognitive impairment, dementia, confusion, or general poor safety awareness. Cognitive issues feed into fall risk because the resident cannot be counted on to follow instructions or make good decisions for their own safety.
The resident at issue was severely cognitively impaired, with behaviors such as inattention and disorganized thinking, and required assistance with Activities of Daily Living (ADLs) including bed mobility, transfers, walking in room, dressing, eating and toileting.
The day after the resident was admitted to the facility, the resident was found by a nurse on the ground at the foot of her bed, sitting on her buttocks with her left leg extended forward and right leg bent. The resident was complaining of pain and discomfort, and was transported to the ER, where all tests for injuries were negative.
The resident returned to the facility, only to fall again that same evening. This time the resident was found on the floor in front of the bathroom. She was lying on her right arm, complaining of right shoulder, back and hip pain. Before returning to the ER a second time in one day, a nurse at the facility spoke with the ER doctor. He stressed that he was unable to believe that the resident had fallen a second time, since he had given orders that upon returning to the facility the resident was to receive 1:1 care. This refers to a specialized level of care provided in nursing homes where one caregiver is assigned to provide individualized care to a single resident.
The third fall occurred approximately five days later, with the resident found on the floor near her overturned commode. This fall resulted in another trip to the ER and a diagnosis of a non-operable re-fracture of the left hip.
The citation mentions several interviews with nurses that try to explain how the order for 1:1 care from the doctor was missed after the first fall. Nurses also honestly confessed that this level of care would have been nearly impossible, as “if you are 1:1 with a resident, no one else would get their care.”
When you have staff that is stretched too thin to provide necessary supervision and help to residents to avoid accidents, this raises fair questions as to whether this was an understaffed nursing home. Unfortunately, understaffing a nursing home is a basic feature of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Fall Investigation Reveals Startling Lack Of Training And Understaffing At Bella Terra Wheeling
The Illinois Department of Health has cited Bella Terra Wheeling after a resident fell from her wheelchair in the dining room and suffered face lacerations and a fractured femur.
Falls are a major concern in the long-term care industry because of the serious negative effects they have on mortality and the long-term quality of life for nursing home residents. Because of this, they are a regular focus in the care planning process.
Nursing homes use a variety of tools to assess a resident’s fall risk. Some of the major factors are a recent history of falls, as it is well-recognized in the long-term care industry that falls tend to beget additional falls; balance, gait, or musculoskeletal dysfunction; and some form of cognitive impairment, dementia, constant or intermittent confusion, or general poor judgment or awareness for one’s own safety or limitations.
The cognitive impairment factor is crucial because this means that a resident cannot be counted on to follow instructions or to make good judgments or decisions for his or her own safety.
Federal regulations pertaining to falls in nursing homes provide that residents must receive supervision and assistance necessary to prevent accidents. Falls are considered accidents under the regulations.
Close supervision of the resident is a mainstay of any fall prevention strategy in a nursing home. One of the common ways of providing supervision to residents is to gather them in areas where several residents who require supervision can all be watched at the same time by a limited number of staff people. Common examples of this would be to gather residents in an activity room, near the nurse’s station, or in the dining room.
On the day of this nursing home fall, the resident in question was in the dining room, in her wheelchair, waiting for breakfast to be served. The nurse watching over the residents that morning claims that she was helping another resident when she heard the resident “fall hard,” landing on her right side and bleeding onto the floor.
The resident was assessed, x-rays were ordered and the resident was sent to the hospital for further evaluation. At the hospital it was determined that the resident had suffered an acute femur fracture.
Falls can be devastating events for seniors, and often they lead to additional falls. While this fall is certainly a serious and sad occurrence, equally as disturbing in this case are some of the findings that the surveyor found when she went to conduct her investigation at the facility.
– When the surveyor visited the same dining room where the fall occurred, there was a different nurse watching a group of residents. That nurse commented that “you can see there are a lot of residents here so we can’t get to all of them if they fall.” When the surveyor counted the number of residents assembled in the dining hall, she counted 41, with just one nurse monitoring the room.
– When the surveyor visited the nurse that was watching the resident on the day of the incident, the nurse stated that she was “with agency and I had just got there that day and they (facility) assigned me to be in charge of watching the dining room.”
When the surveyor asked if she had returned to the facility after the day of the accident, she replied that she had not and that she had no idea that the resident was a fall risk. “No I haven’t been back since that last time and I only was there once. I didn’t know anything about her fall risk. Is she one because they didn’t tell me anything? All they do like every place is give you the residents and they don’t tell you anything.”
When asked if the agency had received any dementia or fall prevention training, the nurse replied “I’m with agency, they don’t do training.”
When a nursing home is unable to provide residents with the necessary supervision, that is a sign that this is likely an understaffed nursing home. Even worse, when a nursing home does not train their nurses in fall prevention, it would seem to border on negligence. Unfortunately, insufficient training of nurses and short-staffing a nursing home is a basic part of the nursing home business model.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident Breaks Pelvis In Fall From Bed At Bria Of Westmont
IDPH has cited and fined Bria of Westmont after a resident fell from her bed, sustaining a painful pelvic fracture.
Prior to the accident, the resident at issue had a Minimum Data Set (MDS) submitted to the federal government indicating that she required the assistance of two for bed mobility. For the ability to roll left and right in bed, the resident was coded as “01”. This code means that the dependent-helper does all of the effort and the resident does none of the effort to complete the activity.
Importantly, this facility does not use side rails on beds. Therefore residents that require this much assistance are not able to remain on their side without the risk of rolling over.
The only way to safely provide incontinence care would be with two staff members, one to hold onto the resident and the other to provide the incontinence care.
At the time of this nursing home fall, an aide was providing incontinence care by herself to the resident. The aide explained that after positioning the resident on her left side, she quickly ran into the bathroom inside of the resident’s room to get more supplies, leaving the resident unattended “for no more than 10 seconds.” The aide acknowledged that she witnessed the resident fall out of the bed as she stepped out of the bathroom, landing onto her right side on the floor.
When the x-ray technician arrived in the room, the technician found the resident “in tremendous pain and screaming.”
She was diagnosed with a closed nondisplaced fracture of the right acetabulum and a closed fracture of the right pubis.
This is yet another instance where a resident suffers injury because one person was doing a two-person job (see here, here, here, here, and here for examples). Generally the root cause of this kind of incident is due to understaffing of the nursing home, which is something that is inherent in the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why.
Communication Failure Leads To Fall And Death At The Arc At Normal
IDPH has cited and fined The Arc At Normal after a resident fell and died after attempting to toilet on his own.
There is a framework for providing the vast majority of routine care in a nursing home setting. This is referred to as the care planning process. When it is done properly, the risk of residents suffering unnecessary injuries, falls and wrongful deaths is greatly reduced. However, oftentimes there are serious deficiencies in the care-planning process which sets the stage for disaster.
When the resident in question was admitted to the nursing home, the initial assessment listed the resident at a moderate risk for falls. The only fall prevention intervention documented at that time was to make sure the call light was within reach.
The resident’s family, on the other hand, informed the admitting nurse that their loved one was a high fall risk with frequent intermittent confusion and requested that he not take the ordered Eliquis (blood thinner) due to his frequent falls and prolonged bleeding. Importantly, they communicated to the admitting nurse that their loved one be toileted at 1:00 am and 4:00 am, as that is what he was accustomed to when they were caring for him at home.
When the family was leaving the facility later that night they communicated to another nurse that they were concerned about their loved one. The nurse assured them that residents are checked on every 2 hours and toileted at those times. Further, since the resident was confused and often tried to get up, the nurse assured the family that a nurse would check on the resident every hour to see if he needed anything.
Critically, the admitting nurse never communicated to other nurses, including the night staff, that this particular resident needed to be toileted at 1:00 am and 4:00 am.
Without this critical information, tragedy struck.
An aide did stop to toilet the resident sometime between 9:00 pm and 10:00 pm, but did not return again until midnight. When the aide saw that the resident was sleeping, she decided to let the resident sleep without toileting him.
The next interaction anyone had with the resident was at 1:15 am when the aide found the resident lying face down on the floor, behind the door and bleeding from his head.
The resident was rushed to the hospital but passed that same night. Cause of death was Intracranial Hemorrhage with anticoagulant used for AFib (Atrial Fibrillation).
In this case the major breakdown in the care planning process was with communication. Once the care plan has been developed, it must be communicated to the members of the nursing home staff charged with carrying it out. This should be a simple enough process, but in practice, nurses and other staff members often have a hard time explaining how that occurs which leaves the issue in doubt as to whether the contents of the care plan are ever communicated to the people charged with doing the work.
These systemic failures are often a sign of an understaffed nursing home. Sadly, that is a basic part of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Aide Neglects To Attach Foot Pedals To Wheelchair, Resident Falls & Suffers Neck & Shoulder Injuries At Grove Of St. Charles
IDPH has cited and fined Grove of St. Charles nursing home after a resident there became injured in a wheelchair accident.
Wheelchairs are one of the most common pieces of equipment used in a nursing home setting and at first blush are very simple to use safely. However, even these simple devices can prove dangerous when not used properly.
On the morning of the injury, aides were escorting three residents on a morning walk around the facility through the parking lot. The residents were walking side by side when the left rear wheel of one of the resident’s wheelchairs caught the edge of a manhole cover. Unfortunately for the resident, the aide had neglected to attach the foot pedals to the resident’s wheelchair.
The use of leg pedals on a wheelchair helps to position the hips back if there is a sudden “jerk” while in motion. They keep the knees up and the person back in their seat.
As the chair became stuck in the manhole cover, the resident lurched forward and fell out of the chair, landing on the pavement.
The resident suffered a progression of an existing neck fracture, a shoulder dislocation, and a hematoma on her forehead.
Sadly, the resident had been mobile prior to the fall and had been able to wheel herself around the hallways but has subsequently become primarily bed bound after the injury.
A janitor, examining the manhole cover after the accident, noted that it was painted yellow and was set down three-quarters of an inch below the surrounding asphalt. The janitor also noted that there was ample room on either side of the manhole cover and that the aide should have been able to wheel the resident around the cover, not over it.
Like all pieces of equipment in a nursing home, a wheelchair is a safe piece of equipment – when used properly. This includes using the footrests – the use of which would have helped to prevent this kind of accident. The misuse of the wheelchair was the immediate cause of this accident.
The fact that such an obvious safety measure was not taken raises serious questions as to whether this is an understaffed nursing home. When the facts of an accident show that the staff was taking a shortcut which placed the safety of the resident at risk, it could be an indicator that the staff was not trained properly or that the staff simply did not have time to do things properly. Either way, this raises questions about how the nursing home is being operated. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident’s Requests To Fix Bed Rails Go Unheeded, Falls From Bed At Bria Of Belleville
IDPH has cited and fined Bria of Belleville after a resident there fell out of bed and was hospitalized due to bed rails that were poorly attached to the frame.
Although the U.S. Food and Drug Administration’s (FDA) warnings on bed rail safety have prompted many manufacturers to design safer beds that minimize the risk of accidents, many nursing homes continue to place their residents in outdated beds with unsafe rail designs.
Nursing homes that do have upgraded beds often still have older models in some rooms, since there is little incentive to rid the facility of any usable bed. Adding to the risk of serious or fatal injury are rental beds from medical supply companies. Not only are the rental beds typically those with more outdated designs, but they are often sent to nursing homes with mismatched parts. In other words, the mattress and bed rails may be from different manufacturers, putting the resident at risk of getting trapped in the space between the mattress and frame.
On the day this resident was admitted to the nursing home she immediately remarked to the admitting nurse that the bed rails felt “loose and wiggly.” The resident’s husband remarked that his wife showed how loose the bed rails were to “several staff members . . . and no one did anything about it.”
The citation mentions that the admitting nurse acknowledged that she vaguely remembers someone making a remark about the bed rails as she was checking in the new resident, but that she was new and intensely focused on the computer and her documentation.
It only took one day for the accident to occur.
On her second day in the facility, while the new resident was repositioning herself in bed, the bed rail became detached and the resident fell off the bed. She landed on top of the detached bed rail on the floor. She was transported to the Emergency Room and was diagnosed with a frontal sinus facial fracture, mildly compressed skull fracture, and a possible subdural hematoma.
The citation mentions that the bed appeared to be an older model with an air mattress placed on the bed frame.
After the incident, the resident’s husband returned to the facility to examine the bed. “I got down on the floor to look at how the rails are attached to the bed, and it is only attached by a hand knob that you hand tighten. All anyone had to do was to tighten the black knob and my wife would not be in this condition. Anyone could have done that. Their negligence is why my wife is like she is now.”
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Series of Failures Lands Resident At Doctors Nursing & Rehab In Hospital With Stage 4 Bed Sore And Sepsis
IDPH has cited and fined Doctors Nursing & Rehab Center in Salem after a resident there was hospitalized due to a bed sore that became infected due to poor care.
“Bed sores” are the commonly used term for pressure ulcers, which are breakdowns in the skin which can lead to infections and other serious negative health consequences. There are specific federal regulations which address the development and care of bed sores, so they are a source of intense focus in the long-term care industry.
There are actually two separate federal regulations which address the topic of bed sores. The first relates to what is required when a resident is admitted to a nursing home without bed sores. This provides in essence that a resident should receive care necessary to prevent the development of pressure ulcers unless the clinical condition of the resident demonstrates that they were unavoidable – which is a very high standard to meet. The second addresses what happens after a resident has a bed sore. In essence it provides that a resident must be provided care, treatment, and services necessary to promote healing, prevent infection, and prevent the development of new bed sores.
When this resident was admitted to the nursing home, it was initially observed that there was a “wound to the Coccyx, two open areas, (area) measures 2 by 4 with a depth of 0.1, light clear serous drainage, well defined edges, with 100 percent of the wound covered by granulation tissue.” No stage of the wound was documented.
Over the next two months the nursing wound assessments indicate that the wound was stable for a period, then declined, then improved slightly, then declined again. Ultimately, after approximately 8 weeks in the facility, the resident was rushed to the hospital with a Stage 4 wound that developed an infection, requiring Intravenous (IV) antibiotic therapy, and surgical debridement. Worse, sepsis had set in.
While all wounds may fluctuate in their status, the failure of the nursing home in this case revolved around the lack of care provided by multiple staff members.
The first failure involved the wound care physician. The resident initially received adequate care (for about four weeks). At this four week mark however, the physician documented that “the patient’s visit has been rescheduled. No nurse available for rounds.”
One nurse noted in the citation that she was unsure as to why the wound doctor’s notes would read that a nurse was not available for a round, as any of the nurses could round with the wound care physician.
Unfortunately for the resident, there were no further evaluations of the wound by the wound care physician, as he was absent from the facility. Ultimately, it was explained that the wound care physician “was on an extended medical leave and was not (and would not) be available.”
The second failure involved the primary care physician. One nurse at the facility claims that she had reached out to the primary care physician once the wound care physician was no longer available.
The primary care physician, however, denies having been contacted by the facility regarding the deteriorating wound. In fact, she claims that she is always available directly by phone and was even in the facility making her rounds and could have easily examined the wound if she had been informed of the situation.
The last failure involves the medical director at the facility. While a nurse did contact the director, he did prescribe new treatment orders, but failed to stop by the resident’s room to examine the wound himself.
A full month after the last visit by the wound care doctor, the night nurse reported that the resident had a fever of 104 degrees fahrenheit, and that the “urine in (indwelling catheter) bag noted to be dark and cloudy with small clots observed.”
The resident was sent to the hospital and was diagnosed with “septic shock secondary to sacral wound.” Patients with advanced bed sores such as this resident are at high risk for going into septic shock due to open wounds created by the bedsores and the body’s inherently weakened condition as a result of the underlying wounds.
There are likely a long list of other failures. The sad fact about bed sores is that these are injuries which do not occur in a flash moment of time such as with a nursing home fall or a choking accident. Rather these were failures that spread across multiple days, multiple shifts, multiple staff members.
In this case these systemic failures are a sign of an understaffed nursing home, and border on neglect. Sadly, that is a basic part of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident’s 9th Fall From Toilet Results In Left Femur Fracture And Surgery At GreenFields Of Geneva
IDPH has cited and fined GreenFields of Geneva after a resident there was allowed to go to the bathroom without the required help and then fell while trying to transfer herself from the commode to the wheelchair, resulting in a fracture to her left femur, which required surgery and a 4-day hospital stay.
Nursing homes track a great deal of data concerning their residents. Much of it is strictly for internal use, but one piece – the Minimum Data Set, or MDS – is reported outside the facility. It is submitted under penalties of perjury to the federal government because the information that is in there forms part of the basis by which nursing homes are paid. It tracks information concerning the physical abilities and deficits of residents, as well as the levels of care that the nursing home is in fact providing to the resident.
For this resident, the MDS showed that the resident required extensive assistance with toileting and transfers from the toilet. The MDS also showed that she had severe cognitive impairments. This is a resident who was clearly at high risk for falls – she had well-documented issues with balance and mobility and also had severe cognitive impairments where she could not be counted on to follow instructions or make good decisions for her own safety.
The resident’s progress notes indicated that in the last 12 months she had been found on the bathroom floor after falling while attempting to self-transfer no less than 8 separate times.
On the day of this nursing home fall, the resident told a nurse that she needed to be toileted. The nurse placed her on the commode chair in her bathroom and then left her there unattended to go assist another resident. The nurse claimed in the citation that a separate nurse told her that it would be okay to leave the resident unattended. The resident was alone and subsequently fell while attempting to self-transfer back to her wheelchair.
The fall resulted in a fracture to her left femur. The resident was transferred to the hospital where she had a four day stay and underwent surgery to fix the injury.
The basic issue with the care that was provided is that the resident required assistance with transfers, toileting, and walking. She was also unsteady when moving off and on the toilet. The nurse had a feeling that she should not leave the resident alone while toileting, but needed to attend to another resident. When the nurse asked one of her co-workers if it was okay to leave the resident unattended on the toilet, the nurse said that it was okay. This turned out to be very bad advice. Because the resident was left on the toilet unattended, the fall and injury resulted.
When you have staff that is stretched too thin to provide necessary supervision and help to residents to avoid accidents, this raises fair questions as to whether this was an understaffed nursing home. Unfortunately, understaffing a nursing home is a basic feature of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Bed Sore Acquired In Hospital Subsequently Neglected By Bethany Rehab Nursing Staff, Resident Dies
IDPH has cited and fined Bethany Rehab nursing home after a resident there died due to a bed sore that went largely untreated in the nursing home and became infected due to poor care.
“Bed sores” are the commonly used term for pressure ulcers, which are breakdowns in the skin which can lead to infections and other serious negative health consequences. There are specific federal regulations which address the development and care of bed sores, so they are a source of intense focus in the long-term care industry.
There are a number of factors which place a resident at risk for developing bed sores. The most common are immobility, incontinence, and poor nutritional status. There are other factors as well, and these are wrapped into an assessment tool known as the Braden Scale, which measures the resident’s risk of developing bed sores.
When the resident was admitted to the nursing home, she was coming directly from a local hospital. The discharge summary from the hospital included, amongst other ailments, a “sacral suspected deep tissue injury hospital acquired, (adhesive foam dressing) sacrum dressing changed every 3 days and as needed.”
Unfortunately for the resident, the admission assessment at the nursing home indicated that the new resident did not in fact have any impairment in skin integrity. This was in direct contrast to the discharge summary from the hospital.
Two weeks later, a nursing note continued to acknowledge the hospital acquired sacral deep tissue injury. The nursing note indicated that the resident had “no new issues” regarding her skin integrity.
It was only approximately 5 weeks after the date of admission that a nursing note indicated “wound care provided to sacral area.”
Every weekly skin assessment, from the date of admission, made no mention of the sacral deep tissue injury that was acquired in the hospital prior to admission.
A few days after the first mention of the wound in a nursing note, a new note indicated that “resident found with eye open nonverbal but will track you with eyes, wound on coccyx bleeding now, dressing applied, 911 ambulance took resident to (local emergency room) for eval.”
The report from the emergency room states that there was a “quarter sized circular opening mid lower sacrum/coccyx draining serosanguinous fluid. Skin over the lower back is warm, hot, erythematous, and tender. Able to express fluid with palpation. Foul smelling drainage.”
Unfortunately, the resident was operated upon, suffered cardiac arrest, and passed away several days later. The resident’s Death Certificate showed cause of death as sepsis, gluteal abscess necrotizing fasciitis and atrial fibrillation.
There are a couple of significant failures in the care of this resident which led to her death:
- There was an initial failure to document the bed sore that was clearly mentioned in the discharge summary from the local hospital. If the admission assessment had acknowledged the wound, steps could have been taken to address the bed sore at an early stage.
- Despite the existence of the hospital acquired bed sore, there was a delay in excess of five weeks before the nurses notes mention any treatment of the bed sore.
There are likely other failures. The sad fact about bed sores is that these are injuries which do not occur in a flash moment of time such as with a nursing home fall or a choking accident. Rather these were failures that spread across multiple days, multiple shifts, multiple staff members.
These systemic failures are often a sign of an understaffed nursing home. Sadly, that is a basic part of the nursing home business model. One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Medication Error at Wauconda Care Lands Resident In Emergency Room
IDPH has cited and fined Wauconda Care in Wauconda after a resident there had to be hospitalized in the intensive care unit after a medication error in which the the nurse gave medications to the wrong resident.
Many nursing home residents are on multiple medications. One of the basic tasks for members of the nursing staff is to give the medications to the resident as ordered by the doctor.
To safely do this, and avoid nursing home medications errors, nurses are supposed to check the 5 “rights” before giving medications to the resident: (1) is this the right resident, (2) is this the right medication, (3) is this the right dose, (4) is this the right route (pill, oral, etc.), and (5) is this the right time? Checking each of the 5 rights is a simple, but proven and effective way to avoid preventable medication errors.
The resident at issue was in his room with his wife when the nurse came by to administer his medication. The nurse poured all of the medications into the resident’s mouth at the same time, and the resident was unable to swallow the pills or move his mouth at all.
The resident’s wife told the nurse that something seemed wrong but the nurse kept trying to get the resident to swallow his pills and ultimately gave him Glucerna and pudding to aid the effort. The resident’s wife said that two other nurses came into the room and one of them said to call 911 as the resident’s face was drooping like he was having a stroke.
Upon arrival at the hospital the resident’s blood sugar was 17 in the Emergency Room. He was admitted to the Intensive Care Unit where he received intravenous fluids with sugar.
Blood tests for sulfonylurea ultimately revealed the presence of glimepiride, indicating that the resident had been administered the medication for a different resident who was a diabetic.
This was a highly preventable medication error. Giving one resident medications that were intended for another resident is the kind of medication error which should never occur – that is one of the basic “5 rights” that should be verified before giving medication.
One of our core beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
Resident’s Pleas For Help Neglected By Nursing Staff, Dies At Chicago Ridge SNF
IDPH has cited and fined Chicago Ridge SNF after a resident there suffered potential fluid overload in the lungs and subsequent death only three days after admission.
Nursing home residents who are suffering from kidney failure may require dialysis, and when this is true, families often make the decision to pick one nursing home over another based upon the availability of an in-house dialysis unit in order to spare their loved one from having to be transported to an outside dialysis center. These in-house units are usually operated by a separate company which means that coordination of care between the dialysis unit and the nursing staff is crucial to ensuring that the resident receives the care that is required.
When this doesn’t happen, the results can be catastrophic. When the kidneys are not functioning properly, the body cannot remove excess fluid and toxins. Dialysis takes up that function in the absence of properly working kidneys. When necessary dialysis sessions are missed, excess fluids and toxins can build up and cause serious problems throughout the body, most notably with the heart and lungs.
The resident at issue suffered from end stage renal disease, or kidney failure. On the day that the resident was admitted, the internet was down from approximately 2:30 pm until approximately 1:00 am the following day. While the in-house dialysis center was aware that the resident was arriving, they were never notified via email by the admitting nurse that the patient had actually arrived.
Notes from the investigation highlight that this was most likely due to the initial lack of internet connectivity. To make matters worse, the nursing staff neglected to send the email to the dialysis center once the internet was back up and running later the following morning.
The first signs of trouble appeared two days after the resident was admitted, when a nursing note documented that the resident was having trouble breathing and the blood oxygen level was 93%. A nurse noted that to help the resident the nurse elevated the bed and the blood oxygen level rose back to 97%.
The following afternoon the resident’s condition further deteriorated, with nurses noting that the resident was “coughing a lot and spitting up secretions.” Nurses stated in the investigation that they were “too busy” to listen to the resident with a stethoscope and did not notify any doctors that the resident’s condition had changed for the worse, stating “I didn’t think to call the doctor at that time. I just passed it onto the next nurse.”
Later that night notes indicate that a nurse visited the resident’s room at around 1:21 am. The resident was reported to be talking but sounded upset. While the residen’s breathing sounded congested and was slightly out of breath, the resident refused to be suctioned and was assisted by the nurse to lie back with head elevated. The door was left open so that the nurse could hear if the resident needed assistance.
The resident’s roommate, on the other hand, had a different story to tell. The roommate claims that the resident was “screaming and yelling almost all night” and “coughing to the point of almost choking” screaming aloud “I can’t breathe. Help me!” The roommate claimed that a nurse visited the residence one time that night, telling the resident to “sit up and drink some water.”
Unfortunately, at 6:45 am the morning nurse entered the resident’s room, only to find him without a pulse.
There were a number of shortcomings in the care that this resident received:
- When the resident initially developed shortness of breath and a low blood oxygen level, a doctor should have immediately been informed. Further, there was no attempt to provide him with oxygen or send him to the hospital for further care. It represented a change in condition and a real threat to the health and well-being of the resident.
- There was no effort to regularly monitor the resident on the night before his death. Following the initial change in condition, the resident should have been checked on every two hours. The nurse on duty the night before the resident’s death admitted to not revisiting the resident after 1:21 am due to her busy schedule.
- There was inadequate response to possible fluid overload signs. The resident’s symptoms, such as respiratory distress, were indicative of potential fluid overload, yet no action was taken to address this.
- Finally, when a resident is admitted needing dialysis, certain protocols must be followed. In this case, the admitting nurse was able to order the resident’s medications, but failed to notify the in-house dialysis center, putting the patient in grave danger and contributing to the resident’s death just a few days after admittance.
One of our basic beliefs is that nursing homes are built to fail due to the business model they follow and that unnecessary accidental injuries and wrongful deaths of nursing home residents are the inevitable result. Order our FREE report, Built to Fail, to learn more about why. Our experienced Chicago nursing home lawyers are ready to help you understand what happened, why, and what your rights are. Contact us to get the help you need.
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