The Illinois Department of Health has cited and fined Eastview Healthcare & Senior Living when the facility failed to provide a resident with physician-ordered nutritional supplements needed to support wound healing and maintain her weight, contributing to a significant weight loss of nearly 15 percent in one month and the progression of a pressure wound on her left heel to Stage 4, which subsequently became infected with MRSA. The ordered supplement was never added to the resident’s dietary card, dietary staff were unaware it had been ordered, and the resident herself told investigators she did not know what the supplement was and did not think she had been receiving it.
The resident had a serious and complex medical profile, including endometrial cancer, Type 2 diabetes, malnutrition, anemia, and a pressure wound on her left heel. Her conditions made adequate nutrition critically important — both to maintain her weight and to support the body’s ability to heal wounds. Her registered dietitian had identified a severe weight loss of nearly 14 percent over one month and documented that the resident had increased nutritional needs due to her cancer and wounds. The dietitian recommended adding a malnutrition diagnosis, ordering fortified high-protein, calorie-dense frozen supplements at every meal, and obtaining weekly weights to monitor her condition.
When investigators visited the facility on two consecutive days, the ordered supplement was absent from the resident’s breakfast tray and again from her lunch tray the following day. The resident told investigators she did not know what the supplement was and did not think she had been receiving it. When the dietary card — the document used in the kitchen to determine what each resident receives at meals — was reviewed, it listed the resident’s name, allergies, and diet order, but made no mention of any supplement. The dietary manager confirmed that all supplements must be written on the dietary card, and stated she was not aware the resident had an ordered supplement.
The regional vice president also reviewed the dietary card and confirmed the supplement was missing from it, at which point the card was updated. A facility diet report reviewed the same day confirmed the resident was supposed to be receiving a supplement called a Magic Cup at every meal — but it had not been getting to her. The registered dietitian, when interviewed, stated she had last seen the resident weeks earlier. She acknowledged that the facility is, in her own words, “notorious” for failing to hand out supplements with meals and that she often has to remind staff to place them on trays. She stated the supplement “would for sure assist with wound healing” for this resident.
The consequences of these failures were serious. The resident’s heel wound, which had started as a Stage 2 pressure wound, progressed to Stage 4 — the most severe classification, indicating full-thickness tissue loss — and became infected with MRSA, a dangerous antibiotic-resistant bacteria. The MRSA infection that developed in the wound caused the resident severe pain and required isolation precautions. The resident had also lost nearly 15 percent of her body weight in a single month — a level the facility’s own weight policy classified as severe — and there were no weights documented for the following month, meaning her ongoing decline was not being tracked as required. The dietitian confirmed that missed weights do not automatically trigger a dietitian visit, meaning this resident could continue to lose weight without any clinical follow-up.
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