If you have been trying to handle your worker’s compensation case on your own, you have been dealing with a claims adjuster on the other side … except some companies call him a “claims representative” or a “customer service representative.”
Most of them are fairly decent, friendly people, but you have to remember what their job and how they go about doing it. Here it is: their job is to see that the insurance company pays out as little in claims as possible, yours included. They know the worker’s comp system and how to work it to minimize the costs to the insurance company.
Insurance companies have metrics for just about everything that happens – it is how they can set rates and still make money, and you need to be aware that your case is being monitored by a supervisor (or just as likely, a computer) for deviations from what is expected.
Your claim goes on too long or costs too much …. he has to answer to his supervisors why and starts getting pressure to bring the costs under control, which is pressure that you will start feel sooner or later.
Your claim costs much less than expected …. he gets a positive evaluation at year end and — maybe a bonus!
So, when you are dealing with the adjuster, just remember who he is and what is all about, and decide whether you want to trust him to protect your rights … or whether you are going to get someone else who is going to protect your rights for you.
If you have a current worker’s compensation issue which you need help on, please feel free to reach out to our office by calling us at 312-263-1080 to discuss your issues and what options you have. There is no obligation to hire our law firm, and there is no charge for the call.
I hope this has been helpful, and if you know anyone who can benefit from this kind of information, please feel free to share this information.
We are here to help truck drivers after an on-the-job accident. Knowledge is power, and the first step in protecting your rights is to know what they are.